VOLUME XI  No. 136 W E D N E S D A Y July 22, 2009


Dining and Wining ...
Where To Go ...
Where Not To Go









Name of Restaurant Wooloomooloo Steakhouse
Address of Restaurant 31/F and Rootop, The Hennessy, No. 256, Hennessy Road, Wanchai,, Hongkong
Date of Visit Thursday, July 16, 2009  

TARGETs  Rating

    First Impression Excellent Acceptable Poor
    Attentiveness to Customers’ Needs Excellent Acceptable Poor
    Flexibility Excellent Acceptable Poor
    Product Expertise of Serving Staff Excellent Acceptable Poor
    Speed of Service Excellent Acceptable Poor
    Cleanliness of Uniform and Serving Staff Excellent Acceptable Poor
          Lighting Excellent Acceptable Poor
          Music Excellent Acceptable Poor
          General Excellent Acceptable Poor
          Presentation Excellent Acceptable Poor
          Taste Excellent Acceptable Poor
          Quantity Excellent Acceptable Poor
          Choice Extensive Limited Unbalanced
          Cost Reasonable Unreasonable Expensive
          Storage of Wine Good Poor Unknown
          Expertise of Sommelier -- None Excellent Acceptable Poor
Total Cost of Meal    

          Very Expensive

Moderately Expensive       Very Reasonably Priced
General Manager Ruby Sanchez
Name of Executive Chef Sebastian Guevara  


There is only a small number of things that are very good at this 7-week old, Wanchai restaurant, but there is a plethora of bad things. 

The very good things are the US steak and the Caesar Salad. 

The very bad things include:                                   

1.      Extremely poor service;

2.      The stupidity of the majority of the serving staff;

3.      The lack of sufficient toilet facilities; and,

4.      Beware of the lift doors – because the sensor is not working! 

The restaurant is Wooloomooloo, located at Number 256, Hennessy Road. 

After being seated at this restaurant, last Thursday night at about 6:45 pm, TARGET (泰達財經) asked the Chinese waiter to explain the unusual name of the eatery. 

I done know,’ was the answer. 

‘Could you ask somebody, please?TARGET suggested. 

About 2 minutes later, another of the serving staff, a Filipino, came over and said that Wooloomooloo was a park in Sydney, Australia. 

Now, this reviewer has visited Sydney on a number of occasions and knows of no park by that name. 

It turned out that it was not a ‘park’, at all, but a ‘part’ of Sydney. 

‘Part’ was intended to mean, according to Ms Ruby Sanchez, the Restaurant Manager, a suburb of Sydney, but she went on to volunteer that there was, also, an Australian  bird by the same name. 

Nearly all of the serving staff is either from The Philippines or from Nepal – which is the reason that their pronunciation of English words is so difficult for the poor dears. 

If TARGET Subscribers do visit this restaurant – and this medium is not suggesting that they should – it would be well to understand that there is a good chance that one’s orders will not be fully understood – if at all.

After studying the menu, this is that which TARGET ordered on this memorable occasion: 

Corn, Lemongrass and Yabby Soup

Classic Caesar Salad
Crisp Romaine Lettuce, Garlic Croutons, Bacon Bits, Shaven Parmesan,
With Woolomooloo Caesar Dressing

U S Rib Eye Steak, 12 Ounces
Horseradish Cream Sauce
Meyer 100 Percent, Natural USDA Prime Beef, Hormone and Antibiotic Free

Baked Potato
With Sour Cream, Spring Onions and Bacon

Kurobata Pork Cutlets
Served with Apple Sauce and Aged Balsamic Vinegar

Wooloomooloo Lemon and Lime Pie

Baked Alaska for Two
(Our Executive Chef developed a very personal receipt to perform this true classic)

Wine by the Glass 

Penfolds Private Release,
Shiraz Cabernet, Vintage 2007

Frog Rock Creek,
Cabernet 2005, Mudgee
New Zealand

The Soup 

When the soup arrived, it was lukewarm. 

It was sent back to the kitchen without any fuss, and, about 2 minutes later, another iron pot of soup arrived. 

It was hot. 

This was a milky, flavourless liquid with a hint of lemongrass and, in the depths of the white opaque soup, there were some chunks of what was said to be the remnants of an Australian, freshwater crayfish – a yabby. 

After 2 spoonfuls, it was enough – the soup course was over. 

The Caesar Salad was as good as it gets, however, and it was eaten to the final leaf. 

It is difficult to believe that it could have been better. 

The US steak was another winner and it had been cooked to perfection, in this reviewer’s opinion. 

With the steak, a baked, Idaho potato with all the trimmings was devoured. 

TARGET cannot fault either the steak or the accompanying Idaho potato. 

However, the pork chop was terrible. 

One could be forgiven for considering using a saw to cut the dead piece of meat. 

Further, the meat was completely and utterly insipid. 

This was a disaster area. 

As for the desserts, well, they, to be polite, were mediocre, at best. 

Both were similar except one did not have a lemon and lime flavour. 

To describe them would be a waste of time so, suffice it to state, after one mouthful, that was it. 

About the wine, which is sold by the glass in Wooloomooloo, stick with the Australian stuff because the New Zealand plonk is not a patch on the Penfolds’s wine. 

Also, while the Penfolds is full of flavour and is smooth, the Frog Rock Creek, New Zealand wine is devoid of taste, body and resembles watered-down grape juice. 

The Restaurant 

Wooloomooloo is a nice-enough eatery, although its location is not exactly pleasant. 

Then, again, near the red-light district of Wanchai, what area could be considered pleasant … unless one is hunting for some paid company. 

It seats 80 people, comfortably. 

The toilets are very small and the guests have to share them with the serving staff. 

The female toilet was dirty, having been used by staff members who, obviously, are not used to flushing down their excrement. Also, the female staff members must be playing some of funny game because the floor was wet on the evening of TARGET’s visit. 

With an estimated staff of about 15 people, it means that some 95 people have to wait in line if nature calls – which, in fact, did happen with regard to TARGET’s female assistant. 

About the serving staff, it appears that very few of them know of the food and wine offerings, printed on the menu. 

The steak course, for instance, was supposed to come with a horseradish sauce. 

When it was pointed out to TARGET’s waiter that there was no horseradish sauce, the human robot said, something along the lines: ‘Oh! It did not come?’ 

He looked carefully at the table – perhaps he thought that TARGET had hidden it? – and, then, went to the kitchen for the elusive sauce. 

The robot was supposed to have brought the sauce with the steak. 

Another example: When the so-called Baked Alaska was placed on the table, there was a stainless steel container, in which there was an orange something-or-other. 

When TARGET asked the server (not the waiter) as to the reason for the container, he said: ‘I donna know.’ 

And off he went, never to be seen again. 

Wooloomooloo is a small, Hongkong chain of restaurants, all going by the same name. 

There are 2, American-owned, franchised restaurants in Hongkong, both of which specialise in serving steak. 

The serving staff of these American-owned eateries are trained so that many of them are able to recite, word for word, the offerings on the menu. 

They may be parroting the names of the dishes, but they do know them off by heart. 

These people are called professionals. 

Wooloomooloo has no professionals on the staff, only a bunch of Filipina/Filipino or Nepalese rank amateurs.






While TARGET makes every attempt to ensure accuracy of all data published, 
TARGET cannot be held responsible for any errors and/or omissions.




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